When considering ways to enhance the customer experience in the control room, keep these two important groups top of mind:
- End Users - Those who depend on control room equipment to get work done effectively and efficiently. They need the highest level of usability possible.
- IT and System Administrators - Those responsible for keeping control room equipment up and running. Their chief concerns:
Minimize downtime
Maximize service delivery
The tools needed to deliver a consistently superior customer experience are well within your reach. Read the paper and learn the key steps to take to provide greater customer usability–all without any compromise in control room security.